Project Overview

Comprehensive digital services platform for Tabuk Municipality enabling citizens to access services and make payments online.

The Challenge

Transforming traditional government services into a digital-first experience while meeting strict regulatory requirements.

The Solution

Developed an integrated web portal with secure authentication, digital signatures, and payment gateway integration to streamline municipal services.

Key Features

• Online service applications and tracking
• Secure payment processing for fees and taxes
• Digital document submission and verification
• Appointment scheduling for in-person services
• Citizen feedback and complaint management

Results & Impact

• 50% reduction in in-person visits
• 80% of services successfully digitized
• Achieved Level 5 in QIYAS Digital Transformation
• Improved citizen satisfaction by 70%

Project Gallery